Privacy

This Privacy Policy explains how Emilion (“we,” “us,” or “our”) collects, uses, stores, and/or shares personal information that you provide to us, or that we collect, when you use the Emilion website (https://www.Emilion.com) and any other websites owned or controlled by Emilion (collectively referred to as the “Sites”), or related applications. It also applies to data collected through online forms, Emilion events, or during communications with our representatives (“personal data”).

If you do not agree with the terms of this Privacy Policy or our Terms of Service, you should not use the Sites or provide us with your personal information.

Collection of Personal Information

We collect personal data in the following ways:

1. Information You Provide Directly

This includes, but is not limited to:

• Contact details (such as your name, email address, phone number).
• Information submitted through forms, event registrations, surveys, or inquiries.Communication content when you contact our customer service team.

2. Information Collected Automatically Using Cookies

When you visit and interact with our Sites, we may automatically collect information through cookies and similar tracking technologies such as web beacons.

• Cookies are small data files stored in your web browser that help the Sites recognize your device on subsequent visits. Cookies do not access other data stored on your computer or execute code.
• Web Beacons are small, transparent graphic images that help measure the effectiveness of our communications and understand your engagement with our Sites.

Some cookies may be placed by third-party service providers working on our behalf (e.g., analytics providers or form service providers). These third parties may gather information about your online activities across different websites, but they do not collect personally identifiable information.

• Information collected via cookies may include (without limitation):
• Internet Protocol (IP) address.
• Browser type and version, operating system, and platform.
• Referring and exit pages.
• Time and date of your visit.
• Pages viewed and the time spent on the Sites.

We use this data to enhance the functionality and user experience of our Sites and to understand how our digital services are used.

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Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

1. Web Browser Cookies:
Our Websites may use “cookies” to enhance your user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Websites may not function properly. This is a standard operating procedure that is used across the internet.

2. How To Manage And Remove Cookies?
If you are using Our Websites via a browser you can restrict, block or remove cookies through your web browser settings. The Help menu on the menu bar of most browsers also tells you how to prevent your browser from accepting new cookies, how to delete old cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. You can also visit http://www.aboutcookies.org for more information on how to manage and remove cookies across a number of different internet browsers

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Personal Information
1. Use of Personal Information
We may use your personal information for the following purposes:

• To respond to your inquiries and provide customer support.
• To improve and optimize our Sites, services, and marketing efforts.
• To communicate with you regarding promotions, offers, events, or services that may be of interest.
• To ensure the security and proper functioning of our Sites.

2. Sharing of Personal Information
We do not sell your personal information. However, we may share your information with:

• Service providers who perform services on our behalf (e.g., IT support, marketing agencies).
• Regulatory authorities if required by applicable law or in the defense of legal claims.
• Business partners or affiliates, if necessary for the provision of services you have requested.

All third parties are required to protect your information in accordance with applicable data protection laws.

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Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Website.

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Your Rights and Choices
You may have certain rights under applicable data protection laws, including the right to:

• Requesting access to your personal data.
• Requesting correction of the personal data that we hold about you
• Requesting erasure of your personal data.
• Objecting to processing of your personal data.
• Requesting restriction of processing of your personal data.
• Requesting the transfer of your personal data to you or to a third party
• Withdrawing consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us. Note, however, that while we will generally comply with your requests, in certain scenarios we may be able to comply with your request for specific legal reasons which will be notified to you, if applicable, at the time of your request.

You may also set your browser to block cookies or alert you when cookies are being sent; however, some parts of the Sites may not function properly if you disable cookies.
What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. When we update our Privacy Policy, we will post the revised version on the Sites with a new effective date. We encourage you to review this page periodically.

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Information You Provide to Us
We collect personal information that you voluntarily provide to us through inquiries, event registrations, communications, and other interactions with Emilion.
When you request information about our products or services, sign up for newsletters, or register to use our Sites, you are required to provide certain relevant personal details. This may include your name, contact information, and other identifiers necessary for us to fulfill your requests.
We use this information to:

• Communicate with you regarding your inquiries and requests.
• Plan, deliver, and personalize activities, content, and marketing initiatives that we believe will be of interest to you.
• Ensure compliance with applicable legal requirements, including sanctions regulations, in providing access to our goods and services.

If at any time you wish to decline receiving communications from us, you may follow the unsubscribe instructions included in our emails or contact us directly at sales@emilion.com.
When you participate in events organized by Emilion, we may access the information you provided through your registration account to deliver services and information related to the event. The same applies to any Emilion event for which you register.
In addition, we collect information you provide when corresponding with us via postal mail, email, telephone, or other forms of communication, including through our customer service centers. The email address you provide may also be used to send you updates, marketing communications, and promotional materials. You may unsubscribe at any time using the link provided in our communications or by contacting us.

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Information Provided to Payment Processors
Payments made to Emilion for any products, services, or event registrations are processed by third-party payment service providers engaged by us.
Please note:

• Information collected by these third-party payment processors during your transactions is not available to Emilion unless explicitly shared by you during the use of our Sites or services.
• We recommend reviewing the privacy policies of these payment processors directly to understand how they collect, use, and protect your personal information.

Usage of Personal Information
We use the personal information we collect for various purposes to provide, protect, maintain, and enhance our current products and services, and to develop new offerings. This enables us to:

• Identify you as a user of our services.
• Enhance the quality of our services, websites, and business operations.
• Understand and improve your experience with our websites, products, and related services.
• Facilitate the creation and security of your account within our network.
• Respond to your inquiries, comments, or questions, including providing customer support.
• Communicate with you regarding upcoming events, promotions, and other news about our products and services.
• Provide you with important updates, including technical notices, confirmations, security alerts, invoices, and administrative messages.
• Protect, investigate, and deter against unauthorized, fraudulent, illegal, or harmful activities.
• Combine or link your personal information with information obtained from third parties to better understand your needs and tailor our services accordingly.

Data Storage and Retention
Your personal data is stored securely on servers managed by Emilion and by third-party database management service providers engaged by us.
We retain personal data:

• • For the duration of your business relationship with Emilion;
  • As long as necessary to fulfill the purposes for which the personal data was collected;
  • In accordance with applicable legal, regulatory, or contractual requirements.

If you are located within the European Economic Area (EEA), upon termination of your relationship with Emilion or withdrawal of your consent for the processing of your personal information, we will erase your personal data, unless retention is required by applicable law or regulatory obligations. In such cases, we will retain only the minimum necessary information for the period required by law.

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Transferring Personal Data from the EU to the UAE
Personal data collected from users within the European Economic Area (EEA) will be processed in the United Arab Emirates (UAE).
We recognize the importance of your privacy and the security of your information. While we implement industry-standard managerial, physical, and technical safeguards to protect your personal data, we cannot guarantee absolute security. Information transmitted to Emilion over the internet is done at your own risk, and despite our efforts, no method of transmission over the internet or method of electronic storage is 100% secure.
If you submit sensitive information (such as login credentials) through our websites, we use Secure Socket Layer (SSL) technology to encrypt the transmission of that information. Nonetheless, by continuing to use our Sites and services, you acknowledge and accept the inherent risks associated with data transmission over the internet.
Emilion strives to comply with the highest applicable data protection standards. We are committed to ensuring that personal information transferred from the EEA to the UAE is handled in a manner consistent with applicable legal requirements, and we take appropriate steps to ensure the protection of your personal data.

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Marketing and Promotional Communications
From time to time, we may combine personal information you provide with data collected from third-party vendors to improve, customize, and enhance our websites, products, and services.

If you prefer not to receive marketing or promotional communications from us, or if you do not wish to participate in our advertising personalization programs, you may opt out by following the unsubscribe instructions included in such communications or advertisements. Alternatively, you may contact us directly to update your communication preferences.

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Modifications to This Privacy Policy
We may modify or update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements. Emilion reserves the right to amend this Privacy Policy at any time, for any reason, without prior notice, except by posting the revised Privacy Policy on the Sites or, where appropriate, notifying you via the email address you have provided.
We encourage you to review this Privacy Policy periodically. Your continued use of the Sites, or continued provision of personal information to Emilion after any changes are made, constitutes your acceptance of the updated Privacy Policy. If you do not agree to the changes, you must discontinue use of the Sites and cease providing personal information before the updated Privacy Policy takes effect.
We will not reduce your rights under this Privacy Policy without your explicit consent.

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Concerns, Complaints, and Grievances
If you have any questions, concerns, complaints, or grievances regarding this Privacy Policy or Emilion’s privacy practices, please contact us.